The use of website feedback surveys is critical. In a 2010 E-tailing Group survey, only 10 of 100 online merchants made the cut for stellar customer service. Source: Annual Mystery Shopping Study by The E-Tailing Group, 2010. It would be safe to say that probably all of these merchants think they are providing excellent customer service. How can you know for sure that your website is making the grade? Clicktools, the first name in business survey software, can help you determine if you are meeting your customers' needs. Clicktools surveys would measure the efficacy of your website's:
Your website is a powerful interface with your customer. It is an opportunity to reach millions of customers. Make sure it represents your creativity, ingenuity, and philosophy. See our live demo and become confident in the effectiveness of your website today.
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