You've known this for some time. You need to implement a quality customer service survey program. With this valuable feedback, you have two objectives. First, you want to develop action plans and initiatives to improve services. Secondly, you want your customer satisfaction scores to act as a management tool to assess the effectiveness of your teams. Clicktools can help you reach all your objectives by:
The effectiveness of Clicktools is bankable. Gary Hull, Proposition Design Manager for Barclays Corporate says, “Clicktools has enabled us to cost-effectively reach our entire customer base, gaining valuable insight and feedback into the service we provide." He goes on to state, "I would recommend Clicktools to any organization looking to use online surveying." Try our live demo today and discover how to bring your business to the next level.
Navigating the Alphabet Soup of Survey Methodologies
Why Marketers Can?t Live Without Surveys ? 8 Survival Tactics
Profiting from Customer Experience