Perception is everything, or so the saying goes. That is especially true in the world of business, where first-rate customer service is paramount. If you were just interacting with your clients face to face, you would gain immediate feedback on their perception of you. In today's world, your enterprise encounters customers across a variety of channels including your website, telephone, live chat, direct mail, marketing materials and social media. So how do you ensure that you are making the right impression through all these points of contact? Clicktools, the preferred software solution, can provide reliable, current data on all channels through which your connect with your customer. Clicktools will:
You genuinely appreciate your customers and care about their concerns. It is time to find the vehicle which provides that feedback and gives you the ability to respond to praises and complaints. It might be difficult to hear these critiques, but it is time to listen. See our live demo today and discover all you have to gain.
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