With so many choices available today, customers can come and go quickly. But there is a heavy cost associated with constant fluctuation. According to Harvard Business Review, the expense of acquiring a new customer can be anywhere from five to 25 times more expensive than retaining a current one. Thankfully, Clicktools can aid you and your team in being diligent in monitoring the behaviors and sentiment of your customers. With a savvy customer feedback solution in place, Clicktools can:
Integrating a responsive feedback software system is essential for any competitive enterprise. You need to appreciate and retain your loyal clients. Frederick Reichheld of Bain & Company (the inventor of the net promoter score) that shows increasing customer retention rates by 5%, increases profits by 25% to 95%. With Clicktools, you can design customer experiences that drive retention and advocacy. See the live demo today.
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