Marketing Metrics finds "A 5-20% probability of selling to a new prospect and a 60-70% probability of selling to an existing customer." It certainly makes good business sense to ensure that your existing customers have an excellent customer experience. Having the ability to capture information at every step is essential. Now, organizations are collecting feedback across the entire buyer journey, including measuring sales effectiveness by more than just closed deals. Today’s sales management stars recognize the need to deliver a great buying experience. Understanding the customer’s perspective is absolutely mandatory. With Clicktools, you can measure and improve the success of a variety of departments and teams. Some examples of this are:
It is time to understand your customers. It is time to make feedback a constructive, positive process for everyone involved. Clicktools gives you all the tools your enterprise needs for reminding your customers of all the reasons why they trust and believe in you. Our live demo can be the first step in beginning that process today.
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