You’ve probably already heard that your company needs to be customer-centric to survive in today’s environment. But to become customer-centric, an organization must first become people-centric.
What does that mean, and how do you get there?
Please join Annette Franz, founder and CEO of CX Journey Inc., in this special webinar, as she charts a path to help your company get on the right track to customer-centricity by changing its culture toward employees as well as customers.
You’ll learn about:
- The customer experience culture pyramid
- How to design the culture you desire
- What employees crave in a great employee experience