WEBINAR: The CX Landscape for 2016: Trends, Roadblocks, and Survival Advice
Customer experience (CX) has become the top priority for business and technology leaders for good reason — few things drive customers’ loyalty more than CX. With competition intensifying and executives’ ambitions aimed high, CX pros will see growing interest in their nascent discipline from all corners of the enterprise in 2016. But they’ll soon find that not all attention is good attention.
We invite you to attend this information-packed webinar on critical customer experience preparation, practices, and processes for the coming year.
Featured Speaker: Rick Parrish, Forrester Senior Customer Experience Analyst
Date: Thursday, February 18, 2016
Time: 10:00-11:00 AM Pacific / 1:00-2:00 PM Eastern
Please join your peers for the presentation and take advantage of the opportunity to ask a Senior Forrester Analyst your questions about how your company can succeed in the ever-changing business landscape.
During the webinar, guest speaker Forrester Senior Customer Experience Analyst Rick Parrish will:
- Describe the key positive trends for CX pros in the coming year and highlight the roadblocks that they’ll encounter along the way.
- Explore the implications of these developments for CX pros and their businesses.
- Offer advice to help CX pros navigate this shifting landscape.
- REGISTER NOW >