Voice of the Customer only matters if it changes customer experience for the better. Ideally, the VOC is a way to build a bridge between customer insights and action. But how do you get there?
Industry expert Jeannie Walters, CEO and Founder of 360Connext, as she discusses how you can help your customers be heard. In this webinar, you will learn:
- What VOC is
- How to drive real loyalty through more than metrics
- How to set goals for your VOC program