Improving customer experience in the learning environment.

Training your staff and customers is a crucial part of the customer journey and a valuable opportunity to shape customer experience. So, what could be more important than knowing if your training programs meet the needs of learners and make a difference to their performance? When you really understand their needs, your courses become more attractive and generate repeat attendance and broader exposure from positive word of mouth. This elevates your training program into one that customers and staff rave about and that drives the success of your business.

With Clicktools, you can improve curriculum to improve customer experience and better serve learners. You can build automated communications that survey trainees at key points along the training path. Watch as you increase satisfaction rates and become an even better instructor based on direct feedback from course attendees.

Use Clicktools to:

• Improve the quality of training programs based on customer feedback.
• Identify the unmet needs of learners.
• Eliminate inefficient manual feedback processes.

Examples of how training professionals use the Clicktools solution:

• Course Registration Forms: Capture registration info for any course or seminar.
• Course Satisfaction Surveys: Automate how and when you send follow-up surveys to capture suggestions and know exactly what learners thought of the training.
• Course Follow-up: Create communications that continue the conversation with past attendees to encourage another course or other next step.
• Litmos Integration: If you use Litmos for your LMS, save time by automatically deploying Clicktools surveys to course attendees.
• CRM Integration: Embed training records in customer or staff records.