Webinar: Why Smart Companies Integrate Feedback and CRM
Is your organization working on defining its customer experience (CX) strategy and how to deliver it? As part of this discussion, you’re also likely determining what kind of customer feedback to collect and of course, what to do with it once you’ve got it.
It’s a complex topic, especially as we continue to broaden the definition of feedback to go beyond surveys and into the realm of social media and other channels. But it’s an absolutely critical exercise to protect the well-being of your organization. Looking at how feedback channels affect customer experience is one of the most valuable things you can do in today’s customer-centric environment. WATCH THIS WEBINAR for a deep look at why and how to integrate customer feedback in CRM to improve CX and achieve greater financial success.
If you need help proving the value of CX and getting your company’s leadership behind you, this is the webinar for you. Clicktools CEO, David Jackson, even names a great resource to get your top execs on-board the CX train, if they’re not yet. We hope you set aside some time to watch this recorded webinar as it lays out strategies and tactics to get you closer to the elusive “single view of the customer.” Spoiler alert: integrating feedback in CRM is a big piece of the puzzle.