Propel Your Service Agents to Success
Your customer service agents are motivated to perform when they feel they are successful, recognized, and making progress. ServiceMotivate is able to import customer feedback data, which gives your agent credits based on post-transaction survey responses from customers.
Based on goals you set, agents are rewarded real-time as they progress through their cases. ServiceMotivate enables:
- Increased case closure rates
- Higher agent NPS/CSAT scores
- Improved data hygiene