Serious about Security
As a Cloud company, we’re frequently asked about our security stance and practices. It’s an extremely important question to ask any SaaS provider, but we recognize the particular sensitivity around IT security for our customers, as Clicktools integrates directly with CRM. CRM data is often the lifeblood of a company and it should be meticulously protected.
Beyond CRM concerns, business people also notice stories of data security breaches in the news nearly every week. As such, security lands at the forefront of IT initiatives, especially for customer-centric organizations. As Clicktools CEO, David Jackson, recently wrote on the Customer Experience Magazine blog: “Data losses cost – big time…They should be of great concern to anyone with an interest in customer experience” (June 2014).
Mindful of these concerns, we want to continually assure our customers that security is a top priority. We are happy to answer any questions about our security policy and maintenance of the following certifications and alliances.
- ISO 27001:2005 — Clicktools is ISO 27001:2005 accredited, which means that we undergo a third-party audited review of our entire company based on the internationally recognized security standard. As a Software-as-a-Service (SaaS) / cloud provider, we also demand the best from our data center, Rackspace, which is ISO 27001:2005 accredited and operates to SAS70 Type II standards.
- Safeharbor — Clicktools complies with Safe Harbor, the EU Directive 95/46/EC on the protection of personal data. Developed by the US Department of Commerce in consultation with the EU, the Safe Harbor principles are designed to prevent accidental information disclosure or loss.
- Skyhigh Enterprise-Ready — Clicktools is Skyhigh Enterprise-Ready. Skyhigh Networks performs objective and thorough evaluations of the enterprise-readiness of cloud service based on a detailed set of criteria developed in conjunction with the Cloud Security Alliance (CSA). Services designated as Skyhigh Enterprise-Ready are the services receiving the highest CloudTrust™ Ratings, which fully satisfy the most stringent requirements for data protection, identity verification, service security, business practices, and legal protection.