Same Page Condition Examples
Here are a couple of examples illustrating the new same page condition functionality.
The first example shows a simple “recommend” survey. When first clicked, the survey shows one standard “Would you recommend us…” question.
Then, depending upon their answer additional text is displayed with an essay question asking for more details.
The second example shows a call script that would typically be initiated from your CRM or CATI system.
Information personalizing the call would be passed in to the script and based on the answers to the questions, additional questions are displayed on the page and the agent is taken through only the questions that they should be answering.
For example, the questions change according to the customer’s/prospect’s interest and the agent is only prompted to capture a new email address if the email address is incorrect.