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A Comprehensive Approach to Customer Loyalty
Clicktools and TCELab have teamed up to elucidate why three types of loyalty, not one, are needed to understand a customer’s loyalty propensity. First, businesses… -
Advanstar and Traction On Demand Case Study
Watch this video to see why Advanstar chose Traction On Demand to lead a major integration initiative, leveraging Clicktools and Salesforce to automate a highly… -
Barclays Case Study
Clicktools delivers a cost effective & robust solution for Barclays to survey its entire customer base and obtain valuable analytics reporting for management. -
Bluewolf Case Study
Bluewolf Partners with Clicktools to Power “The State of Salesforce” Data Collection. -
Call Scripting Demo
Call scripting is a highly valuable and immediately rewarding way to use Clicktools. It allows for rapid ROI and can vastly improve user experience in… -
Carlson Case Study
Clicktools helps Carlson Hotels save time and increase efficiency by automating a complex rate negotiation process. -
Clicktools for Contact Centers
What an exciting time to work in the contact center world! You have cloud, mobile, and multi-channel technologies at your fingertips and can even integrate… -
Clicktools Resolve
Clicktools Resolve is a comprehensive case management solution that guides customers from initial case creation to verified problem resolution, ensuring you don’t lose customers. -
Clicktools Salesforce Integration
Clicktools and Salesforce integration enable organizations to to collect, centralize, and act on customer interactions. -
Closed Case Survey Demo
Support clearly has a major impact on customer experience, which is why it’s a starting point for many Clicktools implementations. -
Customer Experience Calculator
What's the value of improved customer experience? Let’s take a few minutes to find out what a satisfied customer is really worth. -
Customer Feedback Framework
Very few companies have done it. Yet, organizations that align the whole company to deliver winning customer experiences lead their markets. They’re the ones whose… -
Customer Journey Assessement
Through all our years of experience with clients from around the world, we have built an extensive best practices database. We have distilled that knowledge… -
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FinancialForce Case Study
FinancialForce Uses Clicktools to Expand their Feedback Program. -
Five Essentials of Turning Feedback Into Action
Download this guide to derive even greater value from the feedback you collect from customers and employees. Use it as a high-level reminder of key… -
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Fusion Storm Case Study
FusionStorm Uses Clicktools to Launch its First Customer Satisfaction Survey Program -
How Does Culture Affect Your Survey Responses?
Five Recommendations for Reducing Cultural Bias Many companies endeavor to compare survey results across countries, but doing so presents a unique set of challenges. Differences… -
How to Build a CRM-integrated Survey
Clicktools seamlessly integrates with the major CRM players and gives companies the ability to share valuable data – direct from customers – across marketing, sales,… -
How to Go from Facebook to CRM With Clicktools
This document outlines how Clicktools can be used with the new functionality in Facebook to provide custom ‘tabs’ within Facebook to feed information in to… -
How to Set Up Synchronization Error Alerts
Ever lose sleep over potential mapping errors? Did all of your survey/form response data make it into CRM? Will customer feedback fall into a black… -
How to Store Survey Responses in CRM
Our customers often ask us how to store survey responses in CRM. What are the options and best practices? Of course, each organization is different,… -
ICON PLC Case Study
Clicktools helps ICON PLC automate a costly and time-consuming clinical study process. -
Introduction to Clicktools
One of the most powerful capabilities of the Clicktools solution is the ability to deploy a single survey in multiple ways. We call this multimode… -
Invigorate Customer Journeys with Salesforce
Improving customer engagement, satisfaction, and value across the enterprise might sound like a tall order, but it's not. They key is building an integrated enterprise… -
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Lifes2good Case Study
Clicktools, integrated with Salesforce, delivers a cost effective solution for Lifes2good to deliver exception customer experience through enhanced customer profiles. -
Liquid Friday Case Study
Liquid Friday Uses Clicktools to Improve Customer Satisfaction & Process Efficiencies. -
Microsoft Dynamics CRM Integration
Clicktools is the leading solution to collect, centralize, and act on customer interactions, leveraging the power of CRM, including Microsoft Dynamics CRM and other leading… -
More Than Surveys
Clicktools is more than a great survey solution. Clicktools customers use the platform across a variety of departments and functions. -
Navigating the Alphabet Soup of Survey
An hour spent researching survey methodologies will quickly have your head spinning, as you try to determine which is best for your business. While there… -
One Spirit Learning Alliance Case Study
The Value of Centralized Information for Strong Community Relationships. -
Oracle CRM On Demand Integration
Clicktools is the leading solution to collect, centralize, and act on customer interactions, leveraging the power of CRM, including Oracle CRM On Demand and other… -
Pitney Bowes Case Study
Pitney Bowes Business Insight increases its Net Promoter Score® by 30 points using Clicktools integration with Salesforce. -
Plantronics Case Study
Clicktools saves Plantronics thousands of dollars and improves overall call center efficiency. -
Profiting from Customer Experience
What's a customer worth? Perhaps even more than you think. -
Put “Relationship” Back in CRM
What drives your CRM strategy? Let's hope it's your customers' needs. -
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ROI Calculator
How much can you save with Clicktools? Answer four questions and we'll tell you. If you don't know the exact figures, enter your best estimate. -
Royal Canin Case Study
Royal Canin Combines Clicktools & Salesforce to Power Feedback Programs Across the Organization -
Sample Surveys
Explore our library of sample surveys and forms, including marketing lead gen and event registration forms, sales call scripts, sales win/loss surveys, and support case… -
Standard and Poor's Case Study
Standard & Poor’s trust Clicktools to care for their clients’ Satisfaction Results. -
SugarCRM Integration
Clicktools is the leading solution to collect, centralize, and act on customer interactions, leveraging the power of CRM, including SugarCRM and other leading systems. -
Taser Case Study
In this customer success video, TASER discusses how they use Clicktools and Salesforce to integrate customer feedback directly into CRM. -
Text Insight
Text Insight, an integrated feature of Clicktools, is the world’s first, out-of-the-box, VoC text analysis solution integrated with CRM. Now available as an add-on feature… -
The Clicktools Advantage
Clicktools is the premium survey app for business. It offers a powerful set of enterprise-class capabilities, most notably the first and best feedback-in-CRM integration available.… -
The CX Expert’s Guide to Asking Survey
Download the CX Expert’s Guide to Asking Survey Questions that Drive Change and learn practical approaches to developing survey questions. -
The Role of Sales in Effective Customer Surveys
Without the active support and involvement of sales and account managers, it is difficult to implement effective feedback programs. This paper explains how to work… -
Traction On Demand Case Study
Traction Leverages Clicktools as a Cost-effective Solution to Recruit 30 Employees in 12 Months. -
Transform Your Service Center Into a Profit Center
How do you finally prove the value of your customer service and support department? -
Use Case: Call Scripting
Call scripting is a highly valuable and immediately rewarding way to use Clicktools. It allows for rapid ROI and can vastly improve user experience in… -
Use Case: Closed Case Survey
This document gives a quick, high-level overview of how to set up a closed case/ticket survey. -
Use Case: How to create an NPS survey with
One of the many use cases for Clicktools is to create a customer satisfaction survey using The Net Promoter Score or NPS®. If you’re not… -
Use Case: Web2Lead Form
Web2Lead is one of the simplest applications to build in Clicktools, but also one of the most flexible and useful. This document outlines some approaches… -
Vaillant Case Study
Vaillant Group UK Uses Clicktools to Manage & Respond to Feedback from Customers and Employees. -
Voices.com Case Study
Voices.com Relies on Clicktools to Maintain a 95% Customer Satisfaction Rating. -
Web2Lead Form Demo
Web2Lead is one of the simplest applications to build in Clicktools, but also one of the most flexible and useful. -
Why Marketers Can’t Live Without Surveys
Your marketing success requires direct customer feedback. Today's marketers need to know how to survey prospects and customers. And they need to know how to… -
Why the Annual "Do You Love Us?" Survey Doesn’t
It takes much more than an annual gesture to keep customers loyal. In this paper, you’ll discover how to shift the mindset to a more… -
Yorkshire Building Society Case Study
Clicktools helps Yorkshire Building Society increase employee satisfaction surveys response rates and improve employee morale.
Resources
Want to dive deeper into the customer experience world and what it can do for your business? You'll find what you need in our Resource Center, the home to a comprehensive collection of survey samples, white papers, webinars, videos and other media that will help build your expertise.
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ROI Calculator
How much can you save with Clicktools? Answer four questions and we'll tell you. If you don't know the exact figures, enter your best estimate. -
Customer Journey Assessement
Through all our years of experience with clients from around the world, we have built an extensive best practices database. We have distilled that knowledge… -
Sample Surveys
Explore our library of sample surveys and forms, including marketing lead gen and event registration forms, sales call scripts, sales win/loss surveys, and support case…
