• Platform
    • Overview
    • Features
    • Clicktools for Salesforce
  • Roles
    • Customer Success / Experience
    • Customer Service / Support
    • Human Resources
    • Marketing
    • Sales
    • Training
    • CRM Admins
    • Contact Center
  • Industries
  • Company
    • About Us
    • Contact Us
    • Customers
    • Partners
    • Careers
  • Resources
    • Column 1
      • Download Now
    • Column 2
      • Featured
      • Customer Case Studies
      • Customer Journey Assessment
      • Customer Experience Calculator
      • Datasheets
      • Demos
      • ROI Calculator
      • Free Trial
      • Use Cases
      • Webinars
      • White Papers
    • Column 5
      • Blog
      • Events & Webinars
        • Webinars and Events
        • On-Demand Webinars
Clicktools is now SAP Service Cloud. Learn more
Learn more About SAP
+1-866-812-5244
Contact
Blog
Login
Clicktools Clicktools
  • Free Trial
  • Platform
    • Overview
    • Features
    • Clicktools for Salesforce
  • Roles
    • Customer Success / Experience
    • Customer Service / Support
    • Human Resources
    • Marketing
    • Sales
    • Training
    • CRM Admins
    • Contact Center
  • Industries
  • Company
    • About Us
    • Contact Us
    • Customers
    • Partners
    • Careers
  • Resources
    • Column 1
      • Download Now
    • Column 2
      • Featured
      • Customer Case Studies
      • Customer Journey Assessment
      • Customer Experience Calculator
      • Datasheets
      • Demos
      • ROI Calculator
      • Free Trial
      • Use Cases
      • Webinars
      • White Papers
    • Column 5
      • Blog
      • Events & Webinars
        • Webinars and Events
        • On-Demand Webinars

Resources

Want to dive deeper into the customer experience world and what it can do for your business? You'll find what you need in our Resource Center, the home to a comprehensive collection of survey samples, white papers, webinars, videos and other media that will help build your expertise.

  • ROI Calculator

    ROI Calculator

    How much can you save with Clicktools? Answer four questions and we'll tell you. If you don't know the exact figures, enter your best estimate.
    Calculate ROI
  • Customer Journey Assessement

    Customer Journey Assessement

    Through all our years of experience with clients from around the world, we have built an extensive best practices database. We have distilled that knowledge…
    Take Assessment
Clear All

Resource Type

Role

  • Relevance
  • Alphabetical
  • Why you need to keep your service agents happy

    Why you need to keep your service agents happy

    Download the Empower Your Agents to Make Your Customers Happy EBook
    Read More
  • The CX Expert’s Guide to Asking Survey

    The CX Expert’s Guide to Asking Survey

    Download the CX Expert’s Guide to Asking Survey Questions that Drive Change and learn practical approaches to developing survey questions.
    Read More
  • How Does Culture Affect Your Survey Responses?

    How Does Culture Affect Your Survey Responses?

    Five Recommendations for Reducing Cultural Bias Many companies endeavor to compare survey results across countries, but doing so presents a unique set of challenges. Differences…
    Read More
  • The CX Landscape for 2016: Trends, Roadblocks, &

    The CX Landscape for 2016: Trends, Roadblocks, &

    Read More
  • Guide: Integrating Feedback in Salesforce

    Guide: Integrating Feedback in Salesforce

    Read More
  • Royal Canin Case Study

    Royal Canin Case Study

    Royal Canin Combines Clicktools & Salesforce to Power Feedback Programs Across the Organization
    Read More
  • More Than Surveys

    More Than Surveys

    Clicktools is more than a great survey solution. Clicktools customers use the platform across a variety of departments and functions.
    Read More
  • Transform Your Service Center Into a Profit Center

    Transform Your Service Center Into a Profit Center

    How do you finally prove the value of your customer service and support department?
    Read More
  • Five Essentials of Turning Feedback Into Action

    Five Essentials of Turning Feedback Into Action

    Download this guide to derive even greater value from the feedback you collect from customers and employees. Use it as a high-level reminder of key…
    Read More
  • Clicktools with Salesforce

    Clicktools with Salesforce

    Read More
  • Clicktools Better Customer Experience

    Clicktools Better Customer Experience

    Read More
  • Clicktools Professional Services

    Clicktools Professional Services

    Read More
  • Clicktools Resolve

    Clicktools Resolve

    Clicktools Resolve is a comprehensive case management solution that guides customers from initial case creation to verified problem resolution, ensuring you don’t lose customers.
    Read More
  • Lifes2good Case Study

    Lifes2good Case Study

    Clicktools, integrated with Salesforce, delivers a cost effective solution for Lifes2good to deliver exception customer experience through enhanced customer profiles.
    Read More
  • Customer Experience Calculator

    Customer Experience Calculator

    What's the value of improved customer experience? Let’s take a few minutes to find out what a satisfied customer is really worth.
    Calculate ROI
  • Traction On Demand Case Study

    Traction On Demand Case Study

    Traction Leverages Clicktools as a Cost-effective Solution to Recruit 30 Employees in 12 Months.
    Read More
  • Use Case: Call Scripting

    Use Case: Call Scripting

    Call scripting is a highly valuable and immediately rewarding way to use Clicktools. It allows for rapid ROI and can vastly improve user experience in…
    Read More
  • Use Case: Web2Lead Form

    Use Case: Web2Lead Form

    Web2Lead is one of the simplest applications to build in Clicktools, but also one of the most flexible and useful. This document outlines some approaches…
    Read More
  • Clicktools for Support Demo

    Clicktools for Support Demo

    Read More
  • Clicktools for Marketing Demo

    Clicktools for Marketing Demo

    Read More
  • Clicktools for Sales Demo

    Clicktools for Sales Demo

    Read More
  • Launch Plan - Customer Success Process

    Launch Plan - Customer Success Process

    Clicktools customer success process
    Read More
  • How to Go from Facebook to CRM With Clicktools

    How to Go from Facebook to CRM With Clicktools

    This document outlines how Clicktools can be used with the new functionality in Facebook to provide custom ‘tabs’ within Facebook to feed information in to…
    Read More
  • How to Set Up Synchronization Error Alerts

    How to Set Up Synchronization Error Alerts

    Ever lose sleep over potential mapping errors? Did all of your survey/form response data make it into CRM? Will customer feedback fall into a black…
    Read More
  • How to Store Survey Responses in CRM

    How to Store Survey Responses in CRM

    Our customers often ask us how to store survey responses in CRM. What are the options and best practices? Of course, each organization is different,…
    Read More
  • How to Build a CRM-integrated Survey

    How to Build a CRM-integrated Survey

    Clicktools seamlessly integrates with the major CRM players and gives companies the ability to share valuable data – direct from customers – across marketing, sales,…
    Read More
  • EnerNOC Case Study

    EnerNOC Case Study

    EnerNOC takes customer satisfaction to a new level with Clicktools.
    Read More
  • RackSpace Case Study

    RackSpace Case Study

    Rackspace Uses Clicktools and NPS to Maintain Competitive Advantage.
    Read More
  • Fortune 500 Case Study

    Fortune 500 Case Study

    Clicktools saves Fortune 500 Company $350,000 year over year!
    Read More
  • Standard and Poor's Case Study

    Standard and Poor's Case Study

    Standard & Poor’s trust Clicktools to care for their clients’ Satisfaction Results.
    Read More
  • Carlson Case Study

    Carlson Case Study

    Clicktools helps Carlson Hotels save time and increase efficiency by automating a complex rate negotiation process.
    Read More
  • Yorkshire Building Society Case Study

    Yorkshire Building Society Case Study

    Clicktools helps Yorkshire Building Society increase employee satisfaction surveys response rates and improve employee morale.
    Read More
  • Pitney Bowes Case Study

    Pitney Bowes Case Study

    Pitney Bowes Business Insight increases its Net Promoter Score® by 30 points using Clicktools integration with Salesforce.
    Read More
  • One Spirit Learning Alliance Case Study

    One Spirit Learning Alliance Case Study

    The Value of Centralized Information for Strong Community Relationships.
    Read More
  • ICON PLC Case Study

    ICON PLC Case Study

    Clicktools helps ICON PLC automate a costly and time-consuming clinical study process.
    Read More
  • Liquid Friday Case Study

    Liquid Friday Case Study

    Liquid Friday Uses Clicktools to Improve Customer Satisfaction & Process Efficiencies.
    Read More
  • FinancialForce Case Study

    FinancialForce Case Study

    FinancialForce Uses Clicktools to Expand their Feedback Program.
    Read More
  • Voices.com Case Study

    Voices.com Case Study

    Voices.com Relies on Clicktools to Maintain a 95% Customer Satisfaction Rating.
    Read More
  • Fusion Storm Case Study

    Fusion Storm Case Study

    FusionStorm Uses Clicktools to Launch its First Customer Satisfaction Survey Program
    Read More
  • Vaillant Case Study

    Vaillant Case Study

    Vaillant Group UK Uses Clicktools to Manage & Respond to Feedback from Customers and Employees.
    Read More
  • Bluewolf Case Study

    Bluewolf Case Study

    Bluewolf Partners with Clicktools to Power “The State of Salesforce” Data Collection.
    Read More
  • Profiting from Customer Experience

    Profiting from Customer Experience

    What's a customer worth? Perhaps even more than you think.
    Read More
  • Win and Loss Survey Demo

    Win and Loss Survey Demo

    Read More
  • Event Follow-up Survey Demo

    Event Follow-up Survey Demo

    Read More
  • Web2Case Form Demo

    Web2Case Form Demo

    Read More
  • Event Registration Form Demo

    Event Registration Form Demo

    Event / Webinar Registration
    Read More
  • Customer Satisfaction Survey Demo

    Customer Satisfaction Survey Demo

    Read More
  • Call Scripting Demo

    Call Scripting Demo

    Call scripting is a highly valuable and immediately rewarding way to use Clicktools. It allows for rapid ROI and can vastly improve user experience in…
    Read More
  • Web2Lead Form Demo

    Web2Lead Form Demo

    Web2Lead is one of the simplest applications to build in Clicktools, but also one of the most flexible and useful.
    Read More
  • Closed Case Survey Demo

    Closed Case Survey Demo

    Support clearly has a major impact on customer experience, which is why it’s a starting point for many Clicktools implementations.
    Read More
  • Advanstar and Traction On Demand Case Study

    Advanstar and Traction On Demand Case Study

    Watch this video to see why Advanstar chose Traction On Demand to lead a major integration initiative, leveraging Clicktools and Salesforce to automate a highly…
    Read More
  • Taser Case Study

    Taser Case Study

    In this customer success video, TASER discusses how they use Clicktools and Salesforce to integrate customer feedback directly into CRM.
    Read More
  • Plantronics Case Study

    Plantronics Case Study

    Clicktools saves Plantronics thousands of dollars and improves overall call center efficiency.
    Read More
  • Use Case: Closed Case Survey

    Use Case: Closed Case Survey

    This document gives a quick, high-level overview of how to set up a closed case/ticket survey.
    Read More
  • Use Case: How to create an NPS survey with

    Use Case: How to create an NPS survey with

    One of the many use cases for Clicktools is to create a customer satisfaction survey using The Net Promoter Score or NPS®. If you’re not…
    Read More
  • SugarCRM Integration

    SugarCRM Integration

    Clicktools is the leading solution to collect, centralize, and act on customer interactions, leveraging the power of CRM, including SugarCRM and other leading systems.
    Read More
  • Microsoft Dynamics CRM Integration

    Microsoft Dynamics CRM Integration

    Clicktools is the leading solution to collect, centralize, and act on customer interactions, leveraging the power of CRM, including Microsoft Dynamics CRM and other leading…
    Read More
  • Oracle CRM On Demand Integration

    Oracle CRM On Demand Integration

    Clicktools is the leading solution to collect, centralize, and act on customer interactions, leveraging the power of CRM, including Oracle CRM On Demand and other…
    Read More
  • Clicktools Salesforce Integration

    Clicktools Salesforce Integration

    Clicktools and Salesforce integration enable organizations to to collect, centralize, and act on customer interactions.
    Read More
  • Text Insight

    Text Insight

    Text Insight, an integrated feature of Clicktools, is the world’s first, out-of-the-box, VoC text analysis solution integrated with CRM. Now available as an add-on feature…
    Read More
  • Clicktools for Contact Centers

    Clicktools for Contact Centers

    What an exciting time to work in the contact center world! You have cloud, mobile, and multi-channel technologies at your fingertips and can even integrate…
    Read More
  • The Clicktools Advantage

    The Clicktools Advantage

    Clicktools is the premium survey app for business. It offers a powerful set of enterprise-class capabilities, most notably the first and best feedback-in-CRM integration available.…
    Read More
  • Introduction to Clicktools

    Introduction to Clicktools

    One of the most powerful capabilities of the Clicktools solution is the ability to deploy a single survey in multiple ways. We call this multimode…
    Read More
  • Customer Journey Assessement

    Customer Journey Assessement

    Through all our years of experience with clients from around the world, we have built an extensive best practices database. We have distilled that knowledge…
    Take Assessment
  • ROI Calculator

    ROI Calculator

    How much can you save with Clicktools? Answer four questions and we'll tell you. If you don't know the exact figures, enter your best estimate.
    Calculate ROI
 
Platform Overview
Features
CRM Integrations
Free Trial
Roles
Success Stories
Company
About Us
Leadership Team
Partners​
Customers
Careers

© 2019 · Clicktools     App Status    Privacy Policy    Website Terms