Are you focusing on the areas of your business that matter most to your customers? How do you know what should top your priority list, in order to make your customers happier?
There are some simple, yet powerful analytical approaches that apply logic to these questions and take the guesswork out of assessing survey responses on a high level. In this short webinar, see how to leverage basic analytical techniques, so you can use your feedback data to confidently answer the question: “How do we improve customer satisfaction?”
During the webinar, Clicktools expert Daniel Curtis, will discuss how to:
- Leverage basic statistical analysis methods to better understand overall customer satisfaction.
- Use key driver analysis to extract greater value from your survey responses.
- Apply gap analysis to measure satisfaction with what your customers feel are the most important areas of your business