Customer Feedback is a Precious Gift!
Did you know that only about 4% of your customers will actually share their valuable feedback with you before they disappear? How can you engage this small but precious group to gather the insights needed to create an outstanding experience and differentiate your brand? The best feedback can be difficult to ask for, and even harder to turn into real action. Asking the right questions at the right time is crucial to any organization that wants to retain customers and provide the best experience possible.
During the webinar, customer experience expert Jeannie Walters, discusses how to:
- Identify what creates a gap between customer data and real insight in your organization
- Help customers articulate what they need or want the most from you
- Inspire powerful customer anecdotes that tell you what’s really happening
- Gain valuable insights about how competitors are attracting your customers
- Encourage customers to participate in your improvement initiatives