Reason #1 to see Clicktools at DF14 — Ultimate UX Experience
This year there’s a lot to talk about at Dreamforce. Not only were we acquired in September to become part of CallidusCloud, but we’ve also been plugging away all year to make Clicktools the best customer experience available on all fronts — sales, marketing, support, customer success, services — especially the experience of the product itself.
Next week at Dreamforce, we’ll reveal a preview of the new look and name of the Clicktools application. It’s still the same proven, trusted technology, but with a new front-end presence. Come chat with us about how you might leverage this enterprise-strength survey app to fully automate the flow of customer feedback into Salesforce and how you respond (whether automatically or personally). Whatever your use case from CSAT to closed case surveys to sales call scripts or all of the above, just tell us your goals and we’ll discuss potential strategies to better understand and serve your customers.
Reason #1 to VISIT CLICKTOOLS at DF14 — ULTIMATE UX EXPERIENCE
Given that Clicktools is used across your entire organization, the interface needs to work for everyone. Clicktools’ flexible design enables views and permissions to be set by user, so that people see only what they need for greatest ease-of-use and productivity. The tabbed flow guides users through the complete process of survey creation and deployment, and monitors data syncs so that all feedback successfully reaches the CRM system. See what our customers say about it on the Salesforce AppExchange.
The CRM Integration Advantage
Another key benefit of the UX is how easily you can integrate customer feedback with CRM. From the outset, Clicktools was designed to enable this because we understand the importance of centralizing customer information and making it available for action and analysis. Without custom integration work or help from IT, you and your team can do just that — building surveys, scripts, and forms; mapping responses to CRM, including custom objects and fields; and acting on the feedback to improve customer experience.
We hope to see you next week in booth N1925 to talk about the new era of feedback in CRM — the new direction with CallidusCloud, and the new look and feel of the Clicktools application. It’s all very exciting and we’re looking forward to sharing the momentum with you.