Product Tips: Don’t Lose Your Non-Standard ASCII Characters!
When importing contact information into Clicktools, if you happen to have a lot of foreign names with non-standard characters (i.e., Øvermo Björn), make sure you’re not saving your .csv document as an Excel file because it will strip out these characters in transition. Excel’s .csv format does not support UTF-8 encoding.
If you are importing from Google, then it is okay to save the Google doc as a .csv because Google adopts the UTF-8 encoding and protects all the letters.
Clicktools will always maintain the character encoding as it exists in the import file. You can import Contact details into Clicktools the following file types:
- Comma Separated (CSV)
- Pipe | delimited
Stay in touch for more useful hints and tips. If you have any ideas for what types of helpful information you’d like to see here, please leave a comment and let me know!