Preview: February Product Release
Customers, please be aware that we plan to update the Clicktools application on Saturday, February 13th. When you log into Clicktools after that, here are some of the exciting new features you’ll find.
* Cool, modern dashboards make analysis and data sharing much easier.
* Enhanced question response tables enable you to filter data with a single click.
* A new notification flag shows you when you have an unread message(s).
* Updated interactive voice response (IVR) now supports toll-free numbers.
You can download the complete release notes by clicking here or just keep reading for a bit more detail on each of these features.
Dashboard reporting will utilize the modern and professional chart designs that Analyze> Questions currently uses. This will carry through wherever Dashboard charts are available, including viewing and emailing. All you need to do to see the new charts is refresh any existing dashboard!
Here’s an example of one of the new charts:
ENHANCED QUESTION RESPONSE TABLES
This release will add new functionality into Analyze > Questions to include a response table that makes it quick and easy to filter results and a detail page, in case of numeric and multi-numeric question types.
By hovering over an option in the statistical table you can easily filter on your results.
In case of a numeric or multi-numeric question type, we provide a details page to show you the values that make up the summary. You simply select the numeric question in Analyze > Questions and click the detail link. This will allow you to easily evaluate your numeric data. Please see the release notes for further information and screenshots on these new capabilities.
MESSAGE NOTIFICATION FLAG
Located in the top, right-hand corner of the application, a new notification flag will indicate when you have unread system messages. You’ll see a small red flag if you have system messages, which will also show how many unread items await.
IVR FOR TOLL-FREE NUMBERS
Discover new possibilities for deploying surveys to reach your customers wherever they are and how they want. Beyond the standard web and email deployments, Clicktools provides cutting-edge delivery options such as sending interactive voice response (IVR) surveys.
IVR surveys are historically a truer view of the customer experience because they produce the most unbiased and uninhibited responses. Now, your respondents don’t have to worry about calling a local number because we can support toll-free numbers.