New Feature Coming Soon: Text Insight
Translating text into context.
You ask customers to offer their input and opinions into Comments boxes and other free-form text questions. But do you fully leverage the value of what they share? Those words are a virtual gold mine of insight!
Yet, far too often, the value of text responses goes untapped because it seems very difficult and time consuming to manually convert those responses into actionable information, not to mention integrate the results into CRM. Many text analysis tools are prohibitively expensive, so that option often gets ruled out, as well. In the end, many of these insights are lost or ignored simply because there isn’t a practical solution to systematically process them.
Introducing Text Insight in Clicktools
To solve the widespread challenge of text analysis in surveys and forms, Clicktools brings you exciting new add-on functionality that captures, quantifies, and integrates text responses into CRM — available May 18, 2014. You gain the ability to extract meaning and value from the customer input contained in text and essay style responses.
What makes Clicktools Text Insight so powerful?
- Simple setup with one-click enablement
- Instantly see sentiment, top topics, and much more
- Transfer all Text Insight to CRM
New and existing users can add Text Insight to their Clicktools environment to see the broader context and value of free-form text responses — and seamlessly integrate these results into CRM. Powered by OpenAmplify, a leading natural language processing solution, the Clicktools Text Insight capabilities are both easy to use and affordable.
Contact your Customer Success Manager today to add Text Insight to your Clicktools organization.