NEW FEATURE: Clicktools Surveys for Mobile Devices
These days, we are inseparable from our mobile phones. Whether in business or personal communications, mobile is often the device of choice for receiving and sending information.
To align your business with this growing reality, Clicktools now enables you to cater to your mobile audience – which is likely of significant size – with surveys for mobile.
Available November 10, 2013, this new capability optimally displays Clicktools surveys and forms accessed via mobile devices. Using the new “Enable Mobile” checkbox, you simply allow Clicktools to convert your surveys and forms into a mobile-friendly appearance. Of course, non-mobile devices will still display the survey using the “Look and Feel Template” associated with it.
How to Maximize Mobile in Clicktools
We’ve made it very easy by providing a simple checkbox in the Create Survey area of Clicktools. Choose “Enable mobile” to provide a mobile-optimized survey to your customers, both when creating a new survey or editing the settings on an existing one.
Once you have checked the mobile option on the Survey Settings page, you will be able to see the mobile color scheme field and drop-down options.
You’ll want to choose the color scheme that most closely supports your brand.
What to Avoid with Mobile Enabled
Please be advised that some question types lend themselves to mobile-friendly formats better than others. Be on the lookout for a new icon (shown) guiding you to avoid questions that may not present well on a mobile device. These question types are flagged with a mobile not-advised icon when in a hovered-over state.
Make Your Mobile Customers Happy Today
We hope you start using this feature as soon as possible to support your on-the-go customers. For more detailed instruction on how to optimize surveys for mobile devices, please see this Clicktools Help article.
We are here to help if you want guidance and as always, we welcome your feedback as you begin to include mobile-enabled surveys as part of your commitment to collecting, centralizing, and acting on customer feedback.