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Clicktools for the Manufacturing Industry

Powering World-Class Customer Feedback Programs for Manufacturers

The pace of manufacturing has never been faster. But the global expectation is to continue to produce the highest quality products at the lowest possible price. How can you keep tabs on whether your goods are meeting the needs of your customers, especially your most valuable accounts, when there’s not even time to take a breath?

With Clicktools for Manufacturing, you can automate your client feedback program to gather instant input that keeps pace with your business and doesn’t drain your entire IT budget. The Clicktools platform makes it easy to send post-sales surveys, product quality questionnaires, new account setup forms, and countless other feedback channels to make sure that customers stay satisfied, even as you rush to meet their orders.

These Manufacturing Brands Rely on Clicktools

anticipate market needs with Clicktools

Stay ahead of market needs.

Asking for feedback during product concepting and development enables you to build goods that your market wants and needs. With regular input from customers, you’ll know the direction your catalogue needs to go.

perfect your products

Continually perfect your products.

Create any number of satisfaction surveys to collect invaluable info that helps you improve your offerings.This is one of the most effective methods for beating your competition in terms of product quality, pricing, and value.

employees cost money

New employees cost a lot.

Remember to keep a keen eye on employee satisfaction levels. It’s well known that a new employee costs the company much more than maintaining your current team. Even exit interview data should be analyzed to create a better working environment.

track customer and employee satisfaction

Track satisfaction and loyalty.

There’s no worse way to lose an account than not even knowing they were unhappy in the first place. Stay two steps ahead by regularly checking in with your accounts via automated, strategically timed surveys. Now you have time to save a potentially lost client.

A Manufacturing Success Story

Valliant

“The Clicktools customer satisfaction survey gives us a better understanding of our customers and their likes and dislikes.”

See full story >
 
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