Accelerating Customer Feedback Success in the Automotive Industry
It’s no small accomplishment to keep customers engaged throughout the highly competitive car buying cycle. And that’s just to close the sale. Beyond that, you’ve also got to keep them coming back for ongoing service and upsells, which your competitors are also actively trying to win.
With Clicktools for Automotive, you know that automated surveys are being sent at critical points in the cycle. Whether that’s a post-test drive survey that can speed the sale or a post-purchase communication to gauge satisfaction with the entire experience, you can rest assured that you understand customer needs and sentiments, so that you can continually improve and drive greater success.