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Edition Comparison

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Creating content »

  Personal Personal+ Team Professional Enterprise Global
18 Question types Yes Yes Yes Yes Yes Yes
Unlimited, multi-page content Yes Yes Yes Yes Yes Yes
Custom exit/thank you pages [?] Yes Yes Yes Yes Yes Yes
Question piping [?] Yes Yes Yes Yes Yes Yes
Hidden questions [?] Yes Yes Yes Yes Yes Yes
Contact conditions [?] Yes Yes Yes Yes Yes Yes
Question conditions [?] Yes Yes Yes Yes Yes Yes
Question library [?] Yes Yes Yes Yes Yes Yes
Document upload [?] Yes Yes Yes Yes Yes Yes
Pre-populate answers [?] Yes Yes Yes Yes Yes Yes
Same page conditions [?] Yes Yes Yes Yes Yes Yes
Point and click presentation [?] Yes Yes Yes Yes Yes Yes
Advanced html/css presentation [?]   Yes Yes Yes Yes Yes
Advanced field validation [?]   Yes Yes Yes Yes Yes
Simple multi-language [?] Yes Yes Yes Yes Yes Yes
Advanced multi-language [?]     Yes Yes Yes Yes
Question weighting [?]       Yes Yes Yes
Survey subsets [?]       Yes Yes Yes
Question collections [?]       Yes Yes Yes
Custom ranges [?]       Yes Yes Yes

Collecting information »

  Personal Personal+ Team Professional Enterprise Global
Deploy on web [?] Yes Yes Yes Yes Yes Yes
Deploy from CRM [?] Yes Yes Yes Yes Yes Yes
Deploy from 3rd party s/w [?] Yes Yes Yes Yes Yes Yes
Multi-part (text/html) emails [?] Yes Yes Yes Yes Yes Yes
Hard bounce management [?] Yes Yes Yes Yes Yes Yes
Deploy to Clicktools contacts [?] $ Yes Yes Yes Yes Yes
Clicktools CRM Deploy wizard (Salesforce only) [?] $ Yes Yes Yes Yes Yes
Personal URLs [?]   Yes Yes Yes Yes Yes
Receive soft bounces [?]   Yes Yes Yes Yes Yes
Advanced Email send/SenderID [?]   Yes Yes Yes Yes Yes
Simple alert management [?]   Yes Yes      
Complex alert mgmt/actions [?]       Yes
Yes
Yes

Combining with CRM »

  Personal Personal+ Team Professional Enterprise Global
MS-Dynamics CRM Yes Yes Yes Yes Yes Yes
Oracle CRM On Demand     Yes Yes Yes Yes
Salesforce.com Yes Yes Yes Yes Yes Yes
SugarCRM Yes Yes Yes Yes Yes Yes
Automatic re-synch [?] Yes Yes Yes Yes Yes Yes
Auto-delete response option [?] [?] Yes Yes Yes Yes Yes
Basic CRM control panel [?] Yes          
Advanced CRM control panel [?]   Yes Yes Yes Yes Yes
Multi-mode synchronization [?]   Yes Yes Yes Yes Yes
LogicFlow™ synchronization [?]   Yes Yes Yes Yes Yes
Synch with Sandbox [?]
(Salesforce only)
    Yes Yes Yes Yes

Analyzing results

  Personal Personal+ Team Professional Enterprise Global
Clicktools LIVE [?]   Yes Yes Yes Yes Yes
LIVE individual results [?]   Yes Yes Yes Yes Yes
LIVE Date filtering [?]   Yes Yes Yes Yes Yes
LIVE Question filtering [?]   Yes Yes Yes Yes Yes
LIVE Contact filtering [?]   Yes Yes Yes Yes Yes
LIVE Complex filters [?]   Yes Yes Yes Yes Yes
Saved/Shared filters [?]   Yes Yes Yes Yes Yes
LIVE Cross tabs [?]   Yes Yes Yes Yes Yes
Export raw results [?]   Yes Yes Yes Yes Yes
Publish summary results [?]   Yes Yes Yes Yes Yes
Schedule Publish & Export [?]     Yes Yes Yes Yes
Publish to Powerpoint [?]     Yes Yes Yes Yes
Custom reports [?]       Yes Yes Yes
Custom charts [?]       Yes Yes Yes
Custom dashboards [?]       Yes Yes Yes

Administration »

  Personal Personal+ Team Professional Enterprise Global
Role based access [?]     Yes Yes Yes Yes
Results edit [?] Yes Yes Yes Yes Yes Yes
Custom security [?]   Yes Yes Yes Yes Yes
Folder based access [?]     Yes Yes Yes Yes
Recycle bin [?]   Yes Yes Yes Yes Yes
Restrict Application access       Yes Yes Yes
Custom password settings [?]       Yes Yes Yes
Email re-routing [?]       Yes Yes Yes

Help & support »

  Personal Personal+ Team Professional Enterprise Global
Context sensitive help Yes Yes Yes Yes Yes Yes
FAQ Yes Yes Yes Yes Yes Yes
Webinars Yes Yes Yes Yes Yes Yes
Freephone support     Yes Yes Yes Yes
Priority queuing         Yes Yes
Customer Experience Forum           Yes

 

OK =Included; $ = Available at additional cost.

* Clicktools enables you to collect and synch unlimited responses in all editions. The amount of question responses you can store at any one time is limited by the size of your Response Bucket. Storing responses in Clicktools enables users to take advantage of the powerful reporting and analytics features. Once the Response Bucket is full any further responses will still be collected but will not be visible until space is created by deleting old or unwanted responses. Responses can be automatically deleted after synchronization with CRM by a setting against the instance. Responses are automatically deleted in Personal edition and no reporting is available.
* Additional email tokens are available to purchase in blocks of 100,000.