DF14 Attendees – See the SURVE Advantage in Booth N1925
Is improved customer experience at the top of your 2015 priorities list? What about earning more loyal, long-term customers? If so, Dreamforce attendees, please stop by Clicktools’ booth (N1925) and discuss the latest possibilities for managing customer feedback in CRM.
In comparing survey solutions at the CloudExpo, go beyond the basics — various question types, condition-based surveys, integration with Salesforce — and look ahead to a new era of feedback in CRM, where you need true enterprise-class functionality. Come by the booth to ask our experts about the following new and enhanced features in Clicktools survey software (soon to be known as SURVE).
- DEEP CRM INTEGRATION — TO MAKE THE MOST OF CUSTOMER FEEDBACK
SURVE by Clicktools lets users synchronize feedback data anywhere in Salesforce, including custom objects and fields. The conditional mapping functionality acts like CRM workflow, but without the admin requirement. You simply sync information to CRM, based on how you want to respond to feedback.
- DEVICE-FIRST APPROACH — TO BE AT YOUR CUSTOMERS’ FINGERTIPS
In a multi-screen world, surveys need to adapt to different devices without sacrificing look and feel. With SURVE by Clicktools, you’ll reflect your brand accurately and consistently across platforms, whether your respondents are at their desks or on their mobile phones.
- DEPLOYMENT POWER & FLEXIBILITY — FOR HIGHER RESPONSE RATES
Reach your customers wherever they are and how they want. Beyond the standard web and email deployments, SURVE provides cutting-edge delivery options such as sending SMS (text message) surveys, IVR (interactive voice response) surveys, and allows users to take surveys in “offline mode.”
- STRATEGIC INSIGHT — TO TRANSFORM FEEDBACK INTO A BETTER BUSINESS
SURVE provides built-in, real-time reporting and analysis, helping you make sense of feedback and use it to improve customer experience. Available as an add-on feature, Text Insight is an out-of-the-box, VoC text analysis solution integrated with CRM. Text Insight delivers instant intelligence into the wants and needs of your customers by analyzing written survey responses.
- ULTIMATE UX EXPERIENCE — FOR COMPANY-WIDE FEEDBACK MANAGEMENT
SURVE by Clicktools is used across your organization, so this interface needs to work for everyone. The flexible design enables views and permissions to be set by the user, so that people see only what they need for greatest ease-of-use and productivity. The tabbed flow guides users through the complete process of survey creation and deployment, and monitors data syncs so that all feedback successfully reaches the CRM system.