Scott Mortimer, IT Business Solutions Analyst
“Our IT team didn’t have time to build surveys for every department and keep up with other responsibilities. Clicktools solved this problem. It’s user friendly and intuitive. We provided licenses to the various groups and they were able to launch their own feedback programs within minutes.”
Jonathan Staley, Product Marketing Manager
“Clicktools allowed us to expedite the data collection and analysis of our survey, and effectively manage responses quicker than previous years. Team members could conduct data analysis in one place, using their own views and filters.”
Elizabeth Parker, Call Agent
“The Clicktools customer satisfaction survey gives us a better understanding of our customers and their likes and dislikes.”
Doug Adams, Senior Vice President, Engineering
“The selection process took longer than the implementation process. We were up and running with Clicktools in two weeks.”
David Ciccarelli, CEO
“Clicktools is the best surveying app for companies using Salesforce.”
Addy Clark, Manager of Customer Success for APAC and EMEA
“The time savings are immeasurable. With a single click, Clicktools automatically updates multiple Salesforce records so that appropriate actions can be taken, including tasks and reporting across the organization.”
Ed Romson, Director of Global Customer Care
“Clicktools not only helped us to standardize our survey procedures globally and to increase the response rate of our surveys, but they saved us a ton of money in the process.”
Richard Pomeroy, Project Manager
“After experimenting with Clicktools a bit in the early stages, we learned that we could easily configure it to do exactly what we needed. Their competitors’ offerings were not that flexible.”
Greg Malpass, CEO
“We were able to reinforce our relationship with our vendors while exceeding our own expectations for the project. Clicktools always works, so it just made sense to use it for our internal process, too.“
Nuala Ryan, Senior Director Feasibility and Site Evaluation
“We get our survey results back so much faster now. Clicktools has seriously increased our overall efficiency.”
Gordon Brode, Director of Operations Strategy
“We use Clicktools for everything. We are always looking to use technology to make things smoother.”
Marilyn Otto
“The entire PBBI organization is now in a proactive versus reactive mode. Everyone is thinking about the customer first. Clicktools helped us create an overall cultural shift when it comes to customer experience.”
Gary Hull, Proposition Design Manager
“The #1 benefit of Clicktools has to be the scale of client feedback and interviewing that it allows us to achieve. We have surveyed our entire client base across the course of the year, achieving approximately 25% response rates.”
Debbie Hughes, Service Improvement Manager, Business Design,
“We were able to publish a communication to our employees based on their survey feedback saying `This is what you told us, and this is what we’re doing about it´, and it really helped to increase morale having our staff know we were actually listening to them.”
Danelle Lockwood, Sales Business Analyst
“Clicktools has become the tool we use to automate multiple processes every day, all year long.”
Raj Bansal, Global CRM,
“The unique feature that makes Clicktools our product of choice is its seamless integration with SalesForce. I am very happy with Clicktools and will definitely recommend adoption throughout S&P in the future.”
Clicktools User
“When you save your organization $350,000 year over year it’s hard not to be impressed.”
Fabio Torlini, VP of Marketing, International
“I would have no hesitation in recommending Clicktools, have done so on numerous occasions and will doubtless do so again!”
Jeanne Abmayr, Relationship Marketing Manager
“Using Clicktools we have been able to develop a true life cycle approach to measure and improve our customer’s experience”