Close the Loop:
Connect Feedback to CRM
Clicktools was designed from the start to centralize customer feedback in CRM, so that companies can drive loyalty and improve customer experience all along the customer journey. The solution enables seamless integration with the major CRM players, including Salesforce™, SugarCRM, Oracle CRM On Demand, and Microsoft Dynamics.
When you connect your Clicktools surveys, call scripts, and web forms to your CRM system, you give your organization real-time access to critical, in-context customer information so that you can understand and serve customers better. Plus, many of these interactions can be automated for hands-off, highly efficient improvements to customer experience.
Ditch the spreadsheets.
Customer feedback belongs in CRM.
Whether you want to deploy a single survey or manage 200 different call scripts, Clicktools enhances your organization’s processes and workflows by facilitating two-way communications with customers. And no matter how simple or complex your feedback program, listening and responding to customers will increase engagement and loyalty – protecting the vital future of your business.
- Create a 360-degree view of customers by centralizing all customer information in CRM.
- Increase customer loyalty with relevant communications and timely responses.
- Evolve your business to better meet customer needs by analyzing and reporting on customer feedback.
- Empower customer-facing staff with relevant data that allows them to speak specifically and knowledgeably with clients.
- Automate responses based on customer needs / requests / complaints.