Clicktools Receives Salesforce AppExchange Customer Choice Award for Customer Service
Salesforce.com recognizes top AppExchange
partner solutions based on user reviews
For the fifth consecutive year, Clicktools proves its leadership in enabling Salesforce users to collect, centralize, and act on customer interactions
PHOENIX, AZ, Feb. 27, 2013 – Clicktools today announced it has been named recipient of the Salesforce AppExchange Customer Choice Awards for Customer Service, as selected by salesforce.com customers. In receiving this award, Clicktools joined all the winners in receiving recognition for their ability to take customer success to new levels. Built using the Salesforce Platform, Clicktools is immediately available for test drive and deployment on the AppExchange, the world’s leading business apps marketplace, at http://www.salesforce.com/appexchange/.
Clicktools received the award for its survey solution, which enables organizations to collect, centralize, and act on customer interactions, leveraging the power of Salesforce CRM. The solution allows users to create any type of web form to collect customer information, such as surveys, call scripts, landing pages and support cases. Clicktools then centralizes the responses in Salesforce, so that instant and automated action can be taken to improve customer relationships.
Comments on the News
- ”Companies of all sizes turn to the AppExchange as the world’s leading business apps marketplace to extend the benefits of the cloud throughout their organizations,” said Ron Huddleston, senior vice president ISV and Channel, salesforce.com. “Clicktools taps into the power of social and mobile cloud technologies to transform the way companies connect with customers, partners and employees. We congratulate Clicktools on being selected by customers as a leader in customer service through their survey solution and applaud their ongoing commitment to delivering customer success.”
- “Winning this award for the fifth year in a row is evidence that Salesforce customers appreciate our focus on the user experience, whether that means providing an effective, reliable application or delivering renowned support and services,” said David Jackson, Clicktools CEO. “We’ve continued to hone the Clicktools application to make it more efficient for organizations to leverage Salesforce to build a 360-degree view of customers that significantly improves customer knowledge, interactions, and loyalty.”
- “As a result of implementing a comprehensive customer feedback program, powered by Clicktools, we’ve seen a significant improvement in customer satisfaction scores,” said Brian Vass, vice president of marketing at Qvidian. “I’m very impressed with the flexibility of Clicktools and its ability to adapt to our Salesforce instance. Their online help is very comprehensive, and if I need to contact technical support, they are very responsive and typically resolve the issue on the first response.”
The Customer Service category is one of 13 separate categories recognized by Salesforce AppExchange customers. The AppExchange Customer Choice Awards recognize AppExchange partners who have had excellent user reviews in a specific calendar year. They are awarded based on user-contributed reviews and do not reflect the opinions of salesforce.com, its employees or partners.
About Clicktools Ltd.
Clicktools provides SaaS solutions that leverage CRM to collect, centralize, and act on customer interactions. Since 2001, Clicktools has helped organizations of all sizes and across industries improve customer experience. Thousands of marketing, sales, and support professionals worldwide use Clicktools to collect information through surveys, scripts, and forms; centralize the data in CRM; and act on insights to deepen customer relationships. Notably, Clicktools was the first survey provider to integrate with Salesforce and was an original member of the AppExchange. The company is privately held with headquarters on the South Coast of England and a US-based office in Phoenix, Arizona.
About the Salesforce Platform and the AppExchange
The Salesforce Platform is the world’s most trusted and comprehensive cloud platform for building social and mobile cloud apps. It powers Salesforce CRM, more than 2.3 million custom apps built by customers and more than 1,700 apps developed by partners in its ecosystem. Social apps for business built on the Salesforce Platform can be easily distributed and marketed through salesforce.com’s AppExchange.
Salesforce, AppExchange and others are trademarks of salesforce.com, inc.