Clicktools Receives AppExchange Best of ‘11 Award for “Best Survey App” from Salesforce.com Customers
POOLE, UK, 1 March, 2012 – Clicktools was honored today by salesforce.com customers with one of salesforce.com’s AppExchange Best of ‘11 Awards. In receiving this customer choice award for Best Survey App, Clicktools joined all the winners in receiving recognition for their ability to deliver customer success. Clicktools has won the prestigious award for the last four years.
Clicktools is immediately available for test drive and deployment on the AppExchange, the leading app marketplace for the social enterprise at http://www.salesforce.com/appexchange/.
Clicktools received its award for their survey app that allows users to create any type of web form to collect customer information (e.g., surveys, call scripts, landing pages, etc.). Information gathered from the forms is instantly integrated into Salesforce, giving users a 360-degree view of their customer throughout the entire customer journey.
“The fact that we have so many salesforce.com customers who love what we do and continually vote for us as their #1 choice is the best award possible,” said David Jackson, Clicktools CEO. “We are paying close attention to what our customers are saying about us on the AppExchange and are using their suggestions to make improvements in the product so we can win their vote again next year.”
User reviews not only validate our passion for helping companies improve their customer experience but also reflect the importance of our tight knit integration with Salesforce:
“My company is passionate about customer satisfaction. We survey our customers after we close a support case, complete a professional services engagement, rollout a product upgrade, and more. Clicktools is the engine that makes all of this possible.” Survey invitations are automatically sent to customers and their response is automatically sent to Salesforce.com and added to our ‘Feedback’ object. Clicktools allows you to send the responses to any object in Salesforce. The data is attached to the Contact/Account record and rolled-up to reports and dashboards. In the rare occasion that we receive a ‘less than positive’ survey response, management is automatically notified so they can proactively resolve the issue before it escalates.”
“As a result of implementing a comprehensive customer feedback program, powered by Clicktools, we’ve seen a 27% improvement in customer satisfaction scores. I’m very impressed with the flexibility of Clicktools and its ability to adapt to our Salesforce.com org. Their online help is very comprehensive, and if I need to contact technical support, they are very responsive and typically resolve the issue on the first response.”
Brian Vass of Qvidian
”The AppExchange is the world’s leading app marketplace for social enterprises,” said Mike Rosenbaum, senior vice president of AppExchange at salesforce.com. “Clicktools can help our customers realize success with a completely integrated customer experience program that sits in the cloud. We congratulate Clicktools for its customer success and achievement as the topranked survey app on the AppExchange in 2011.”
The survey app category, one of 12 separate categories, recognizes applications that deliver survey functionality for both internal and external audiences. The “Best of” customer choice awards recognize AppExchange partners who have had excellent user reviews in a specific calendar year. They are awarded based on user-contributed reviews and do not reflect the opinions of salesforce.com, its employees or partners.
Clicktools’ plug-n-play, SaaS solution makes it easy to create surveys, dynamic sales scripts and interactive web forms to collect important information across the customer journey and integrate those insights into an organization’s CRM. Clicktools has received the salesforce.com AppExchange Customer Choice Award for Surveys for the last four years and is currently used by over 400 organizations. Clicktools is privately owned with headquarters in the UK and an office in Phoenix, AZ. For more information, visit http://www.clicktools.com.
About the Force.com Platform and AppExchange
Force.com is the trusted social enterprise platform for building and running any employee app in the cloud. Force.com powers the Salesforce CRM apps, the more than 200,000 custom apps used by salesforce.com customers such as Japan Post, Kaiser Permanente, KONE, and Sprint Nextel and the more than 1,400 ISV apps built by partners such as BMC, FinancialForce.com and Fujitsu.
Enterprise apps built on the Force.com platform can be easily distributed and marketed through the salesforce.com AppExchange http://www.salesforce.com/appexchange/.
The salesforce.com social enterprise platform delivers the most trusted and comprehensive cloud technologies for social, mobile and open apps. It includes Force.com, the cloud platform for employee apps, Heroku, the cloud platform for customer apps and Database.com, the cloud database to integrate the social enterprise.
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