Clicktools named one of the best customer service apps on the AppExchange
We want to thank our friends at ContactMonkey for naming us among the top apps on the Salesforce AppExchange this week in the Customer Service category. As you know, there are so many apps on the exchange, it can be really difficult to sift through, read slews of reviews and overviews, and ultimately, find the ones that best suit your company’s needs as well as the specifics of your Salesforce implementation and integration rules.
That said, we always appreciate folks like those at ContactMonkey doing the service of trying to make it easier for everyone. In their article, Sales Applications: The Best of the AppExchange, they break the broader title category down into sub-categories: Team Apps, Customer Service Apps, Sales Apps, and Marketing Apps. Take a look at the full list here: contactmonkey.com/blog/sales-applications.
Here’s an excerpt from the post:
“Understanding your audience shouldn’t stop at the planning phase. With Clicktools you can get the customer feedback you need via mobile, web, email, SMS, IVR, social, and even offline with the power of customizable surveys and questionnaires. Take your CRM to the next level by getting real-time feedback from your customers and delivering automated, personalized responses.”
Clicktools AppExchange Rating: 4.7/5
Users Say: “Fantastic survey solution with great integration to Salesforce. Excellent customer service that solve any queries quickly and put forward suggestions for improvements.”
Similarly, our friend, Scott Mortimer of Royal Canin, gave his short list last summer with Five Apps I Couldn’t Live Without, which appeared on the SalesforceBen blog.
Here’s an excerpt from that post:
“We use Clicktools for our IT Support & Consumer Affairs case closed surveys, post seminar surveys and to gather feedback after our Company’s quarterly Town Halls. I have even built out a use case where one of our vendors can use a Clicktools web form to update a custom object with scheduled dates for deliveries and set ups. To say the Clicktools is just a survey app is absolutely selling it short. Clicktools offers web to lead, web to case, event follow up and more. One of the biggest reasons we use Clicktools is that the interface is simple and easy to use, our users can even build their own surveys or web forms and they don’t all have to come through the IT department.”
Thanks again to all of the IT experts out there who take the time to test, use, and recommend the apps that will make our jobs easier and our companies more successful!