With Dreamforce just barely more than one week away, it's time to put your plan together for making the most of the biggest technology conference in the world. The event covers a massive amount of territory (both geographically and informatively...
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My recent post about how information and communications companies lead the feedback movement and rank highest in the list of "digitally advanced" sectors, got me thinking. If technology companies have the most effective tools to build quality relationships with customers,...
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With Dreamforce 2016 just around the corner, we're preparing our latest solutions and demos to stand out among the intense action (perhaps mayhem) of the Cloud Expo. Side by side with our CallidusCloud sibling solutions Litmos and Badgeville (within the Titanium-sponsored...
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Amazon founder Jeff Bezos was quoted as saying: “We see our customers as invited guests to a party, and we are the hosts.” When you think about the hosts of a good party, certain descriptors come to mind: thoughtful, generous,...
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Salesforce is at the heart of what we do. And, we can't wait to see you at THE Salesforce event of the year! As the first survey software company to offer seamless integration with Salesforce, Clicktools offers unique experience and insights...
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There's been an increased focus on employee engagement over the past couple of years because companies are realizing that their frontline people are both their biggest assets and on the flipside, their greatest liabilities. Great employees tend to create great...
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I noticed in a recent webinar invitation that JetBlue has a Manager of Customer Commitment and upon further searching, also has a group called the Customer Commitment Crew. That's not a title or term I've seen much recently, so I...
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By Clicktools Guest Blogger, Annette Franz, CCXP ~~ Quite simply: without employees, you have no customer experience. The linkage between employee engagement and experience and the customer experience has been proven. It's real, and your employees matter! If your employees...
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Back in January of this year, I predicted in a blog post that the word of 2016 would be "engagement." Now as we rapidly approach the end of Q3, it seems to be holding true. As mobile usage, gamification, and the...
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