by Clicktools Guest Blogger, Jeannie Walters ~~~ Many customer journey maps are missing one important area of the customer experience. Too many maps and plans don’t have anything representing the “exit” phase of the customer journey. Consider what happens when...
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Are customers at the center of your CX strategy? That may sound like an obvious question with a resounding "yes, of course" for an answer. But it's not as obvious as you may think because many companies simply aren't structured...
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We are happy to announce the immediate availability of the Clicktools API (beta). With the proliferation of application programming interface (API) technology, it’s now possible to enable communication between disparate applications. Doing so increases their value by creating platforms or...
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We've reached the end of the first week of 2017, which means it's time to look into my magic ball and see the future. What does this year have in store in the world of feedback, customer service, and customer...
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By Clicktools Guest Blogger, Annette Franz, CCXP ~~~ How well have you thought out your candidate experience? Is it designed to attract or to frustrate? Do your candidates sing your praises, or do they regret the day their resumes crossed...
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By Clicktools Guest Blogger, Jeannie Walters ~~~ Customers used to fall into two categories at most organizations. New customers or “the rest of them.” New customers are the stars of the show – the more we gain, the better! Those...
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With the proliferation of application programming interface (API) technology, it's now possible to enable communication between disparate applications. Doing so increases their value by creating platforms or ecosystems. In fact, the term "API Economy" emerged to describe how APIs can positively...
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by Clicktools Guest Blogger, Jeannie Walters ~~~ There are questions customers want to answer for you, but they’ve never been asked. There are answers they want to give you, but they don’t always know the questions, either. While consistent customer...
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