Astadia Choose Clicktools to Provide Surveys for Clients
POOLE, UK, 26 January, 2011 — Astadia, a pure-play Cloud computing integrator and a top Salesforce.com partner, today announced its partnership with Clicktools, a Salesforce.com partner and provider of software to integrate surveys and scripts with CRM. Clicktools will replace the Pollzter Survey Solution for Astadia clients.
In today’s competitive environment, companies are finding it vital to receive feedback from their customers. Surveys are a critical way to measure customer satisfaction and loyalty, which in turn drive retention and repeat business.
“As we expand contact center business, we find more and more clients needing a robust survey solution integrated with Salesforce.com,” said Ron Goldman, VP of Service and Collaboration Cloud for Astadia. “We found Clicktools to be the most feature-rich, flexible and cost effective solution available.”
As a result of the partnership, Astadia will discontinue and stop supporting the Astadia Pollzter survey solution and recommend that Pollzter customers migrate to Clicktools.
“The global Astadia team has some of the top Cloud management consultants available,” said David Jackson, CEO, Clicktools. “The partnership re-enforces Clicktools’ position as the leading provider of surveys for Salesforce.com customers and will allow Pollzter customers to begin using Clicktools to improve their customer experience.”
Clicktools’ plug-n-play, SaaS solution makes it easy to create surveys, dynamic sales scripts and interactive web forms to collect important information across the customer journey and integrate those insights into an organization’s CRM. Clicktools has received the salesforce.com AppExchange Customer Choice Award for Surveys for the last three years and is currently used by over 400 organizations. Clicktools is privately owned with headquarters in the UK and an office in Las Vegas, NV. For more information, visit http://www.clicktools.com.
Astadia’s unique business value is a results-driven enterprise-class methodology that enables business transformation. We offer the enterprise a Global Systems Integrator class of service, the speed and agility of a boutique tech services firm, leveraging global experience found through over 6000 Cloud engagements across the U.S., EMEA and India. To learn more about Astadia, please visitastadia.com.