All instances of Clicktools are currently available.

Scheduled Maintenance Periods

There are no scheduled maintenance periods at this time.

Prior maintenance periods, outages, and release notes:

• September 2018: We are addressing an issue regarding the authorization of credentials.
  When attempting to authorize a CRM user in a new Salesforce environment (or within a refresh of an existing environment), Salesforce returns the error: “We can’t authorize you because of an OAuth error. For more information, contact your Salesforce administrator.
  1800 : There was a problem in setting up your remote access”
  To be proactive we are recreating the Clicktools connected app on another instance of Salesforce and updating the Clicktools code. This will allow you to authorize the CRM user, in the same manner, using the credentials manager in Clicktools. We are planning to have this issue resolved as part of the Clicktools scheduled update on September 16^th, 2018.
• July 2018: Maintenance update.  See the release notes
• April 2018: Maintenance update.  See the release notes
• February 2018: Maintenance update.  See the release notes
• February 2018: Clicktools users may have experienced service interruptions on Wednesday, January 31, 2018 between 2:30-4 PM UTC (9:30-11 AM EDT/6:30-8 AM PDT) The Clicktools application and website were temporarily unavailable to the web, after load balancers detected a health issue with our database servers and halted traffic.. See the release notes.
• January 2018: Maintenance update.  See the release notes
• December 2017: Maintenance update.  See the release notes
• November 2017: Beta release of Clicktools New Responsive Survey UI.  See the release notes.
• April 2017: Clicktools users may have experienced service interruptions on Sunday, April 30, 2017 between 6-7 AM UTC (2-3 AM EDT/11-12 PM PDT, Saturday, April 29) for maintenance. See the release notes.
• March 2017: Clicktools users may have experienced brief service interruptions on Sunday, 19th March, From 06.00-07.00 GMT/UTC (2.00-3.00 AM EDT). We apologize for any inconvenience this may cause; however, this brief interruption allows us to make key updates to the application. See the release notes.
• January 2017: To enhance security we have added an HTTPS Only survey feature to Clicktools. This is designed to only allow content delivered over HTTPS protocol. This will not allow for HTTP connections to the survey/form as a redirect to HTTPS takes place. See the release notes.
• Sunday, November 20th, 2016:  Clicktools users may have experienced brief service interruptions from 5.00 – 5.30 AM GMT (12:00 – 12:30 AM EST). Maintenance was performed allowing us to make key updates to the application. See the release notes.
• Sunday, June 19, 2016: Clicktools users may have experienced brief service interruptions from 5.00 – 6.00 BST (12:00 – 1:00 AM EDT) as we applied updates to the application. See the release notes.
• Sunday, May 22, 2016: Clicktools users may have experienced brief service interruptions from 5.00 – 6.00 BST (12:00 – 1:00 AM EDT) as we made key updates to the Clicktools application. See the release notes.
• Sunday, March 20, 2016: Clicktools users may have experienced brief service interruptions from 5.00 – 6.00 GMT (1:00 – 2:00 AM EDT) as we made key updates to the Clicktools application. See the release notes.
• Wednesday, March 9, 2016: The Clicktools website had a brief outage at approximately 12:00 UTC. During this time, the Clicktools application remained fully available and surveys were not affected. In the case of a future website outage, please access the application directly at https://app.clicktools.com/app/login.jsp.
• Thursday, February 25, 2016: The Clicktools application had intermittent outages between 1:30 – 3:10 MST due to a spike in HTTP requests to the servers. During this time, surveys may have been unavailable and users may have experienced CRM synchronization failures and issues logging in and out of the application.
• Saturday, February 13, 2016: The Clicktools application was updated to enhance dashboards, response tables, IVR capabilities, and other features. See the release notes.
• Friday, February 5, 2016: The Clicktools application had a brief outage at 12PM (MST) for approximately six minutes, during which time surveys were unavailable. This issue has been resolved.
• Wednesday, January 27, 2016: Clicktools’ Operations team was made aware of performance issues with the application. The problem was identified at approximately 9:17 AM (PST) and was resolved by 9:34 AM (PST). During this time, some customers may have experienced errors while accessing the Clicktools application. We are working towards a solution to prevent this issue from ever occurring in the future. Thank you for your patience and understanding.
• Sunday, November 29, 2015:  The Clicktools application was updated for maintenance. See the release notes.
• Sunday, November 22, 2015:  The Clicktools application received hardware and security maintenance updates.
• Sunday, September 27, 2015: The Clicktools application was updated with new mobile capabilities including Device Conditions and other feature enhancements. See the release notes.
• Sunday, June 14, 2015: The Clicktools application was updated with new SMS and IVR deployment options as well as other functionality. See the release notes.
• Thursday, March 19, 2015: Resolved temporary error with the SURVE application. SURVE returned to full availability on March 20.
• Wednesday, March 11, 2015: Bug fixes were applied to the Clicktools/SURVE applications. See the release notes.
• Sunday, March 8, 2015: Maintenance updates were made to the Clicktools/SURVE applications. See the release  notes.
• Sunday, February 8, 2015:  Maintenance updates were made to the Clicktools/SURVE application and infrastructure. See the release notes.
• Wednesday, February 4, 2015: Clicktools’ IT team was made aware of performance issues with the primary server. The problem was identified at approximately 8:55 AM (MST) and was resolved by 9:20 AM (MST). During this time, some customers may have experienced errors while accessing the Clicktools / SURVE application. We are working towards a solution to prevent this issue from ever occurring in the future. Thank you for your patience and understanding.
• Sunday, December 14, 2014: Updates were made to provide access to SURVE, the new name and look of Clicktools. See the release notes.
• Sunday, November 9, 2014: The application was updated to enhance the feature set.See the release notes.
• Sunday, October 19, 2014: The application was updated to enhance the feature set.See the release notes.
• Sunday, August 3, 2014: The application was updated to enhance the feature set. See the release notes.
• Sunday, June 22, 2014: The application was updated to enhance the feature set. See the release notes.
• Sunday, May 18, 2014: The application was updated to enhance the feature set. See the release notes.
• Sunday, April 24, 2014: The application was updated for key feature enhancements.See the release notes.
• Sunday, April 6, 2014: The application was updated for key feature enhancements.See the release notes.
• Sunday, February 9, 2014: The application was updated with no service outage for performance and feature enhancements. See release notes.
• Sunday, June 30, 2013: The application was updated with no service outage for performance and feature enhancements. See release notes.
• Sunday, March 31, 2013: The application was updated with no service outage for performance and feature enhancements. See release notes.
• Sunday, December 2, 2012: Service was unavailable for ~10 minutes at 6:30AM (GMT) for a user interface update. See release notes.
• Saturday, October 6, 2012: Service was unavailable for ~10 minutes at 8:00PM (PST) / 11:00PM (EST) for a critical load-balancer software update.
• Sunday, April 3, 2011: Service was unavailable for ~10 minutes at 7:00AM (GMT) for an application upgrade with new release.
• Sunday, February 6, 2011: Service was unavailable for ~10 minutes at 7:00AM (GMT) for an application upgrade with new release.