The 411 on AppExchange Reviews
In honor of our 411th review on the Salesforce AppExchange, we wanted to say THANK YOU to our loyal customers and share some of the best comments from Clicktools fans in the past year. No need to dial 411, here’s the direct dish from current users:
- Let’s kick things off with a big thanks to Scott Mortimer, who just named Clicktools in his list of Five AppExchange Apps I Couldn’t Live Without. Ok, so this isn’t technically an AppExchange review (if it were, it would be #412), but on the Salesforce Ben website he writes: “We use Clicktools for our IT Support & Consumer Affairs case closed surveys, post seminar surveys and to gather feedback after our Company’s quarterly Town Halls. I have even built out a use case where one of our vendors can use a Clicktools web form to update a custom object with scheduled dates for deliveries and set ups. To say Clicktools is just a survey app is absolutely selling it short. Clicktools offers web to lead, web to case, event follow up and more. One of the biggest reasons we use Clicktools is that the interface is simple and easy to use, our users can even build their own surveys or web forms and they don’t all have to come through the IT department.”
Great tool and a great team ⋆⋆⋆⋆⋆
“We have been running Clicktools in production for about 90 days. The implementation was quick, easy, and I love the fact that we can now easily see and share the responses from our clients. I strongly believe that part of our success is due to their amazing staff. From my sales person, to my implementation manager, to the support desk, they have all been amazing” (April 2015).
You want this app! ⋆⋆⋆⋆⋆
“Not only is the app fantastic but the support is top notch!! No matter how good an app is if you can’t get help then its no good at all. This is the support team you wish you had for everything” (March 2015).
Easy to use, intuitive, and great results! ⋆⋆⋆⋆⋆
“I’ve reviewed a number of survey apps for integrating into Salesforce. Clicktools meets my expectations by far. Not only does the functionality help with mapping surveys results back to Salesforce in real time but it can also be utilised in more areas other than just surveys, allowing external users to update records. Really good features such as multi-language capabilities and various survey deployment options. UI is user friendly, easy to use. Clicktools onboarding and Support staff are helpful and friendly and understand what we are trying to accomplish. There’s so much more functionality and I’ve only just scrapped the surface” (February 2015).
Smooth integration = desired results ⋆⋆⋆⋆⋆
“I can see that Clicktools has mostly 5 star reviews and I think this is appropriate. The tool integrates well with Salesforce, allowing us to create reporting and dashboarding on the backend of surveying that the members of our organization understand easily. The ease of creating sophisticated surveys in the tool is impressive too. Overall, despite our short use period, I have been very happy that our organization has moved to Clicktools from SurveyMonkey” (February 2015).
Thanks again, customers! We always appreciate your feedback. If you haven’t reviewed us yet and want to, please visit the AppExchange and share your experience.